Contact markitdown.ai

How do I contact markitdown.ai?

Email support@markitdown.ai. We answer by email; there is no phone line or live chat. Replies come from the same address, so add it to your contacts if your mail filter is strict. Signed-in users can write from the email address on their account, which lets us find the account without asking.

What should I include in a support email?

A few details let us answer in one reply:

• The email address of your markitdown.ai account.
• For a conversion problem: the conversion ID (cnv_…) from the app or the API response, the file type, and what looks wrong in the Markdown.
• For an API error: the request_id from the error response, the endpoint, and the HTTP status.
• For billing: your plan and the date of the charge. We never need card details — do not send them.

Which questions can support help with?

Most answers are already on the site; each topic below links the page to check first.

• Conversions and formats — output that looks wrong, a file that fails, or which formats are accepted. See Convert and the per-format converter pages.
• API and integration — authentication, webhooks, limits, and error codes. See the API docs and the error catalog.
• Billing and plans — plan changes, invoices, and credits. See pricing; invoices and plan changes are in the billing portal of your account.
• Privacy and data — what we store, for how long, and how to delete it. See the privacy policy.

How do I delete my account or my data?

You can delete single conversions from your library, and delete your whole account yourself in Settings (it asks for your password). Deleting the account removes your stored files and your sign-in credentials. To have the remaining records of past conversions erased as well, email us from the account address.

How do I report a security issue?

Email support@markitdown.ai with “Security” in the subject, the steps to reproduce, and the URL or endpoint affected. Please do not test against other people's accounts or data.

How do I block the URL fetcher on my site?

The URL converter fetches a page only when a user submits that exact URL, and identifies itself as markitdown.ai-fetcher/1.0. The fetcher page in the docs explains how to deny it.